Hi Angela,
I'm so sorry to hear you're unsatisfied with our service! We generally pride ourselves on our quick shipping speeds, but this can come back to bite us when a customer accidentally enters incorrect shipping information. I personally responded to your customer service email as soon as I saw it, on July 21st, but we never received a reply from you. Unfortunately by that time your order had already gone out so I was inquiring on best ways to move forward in making this right. Feel free to reply to that email. It may help to check your spam folder if you don't see it. If you still can't find it, you can also call the store at (415) 386-5400 and ask for Lauren or Sophie.
Best,
Lauren Legakis
Owner